Privacy Policy

This Awards-Trophies-Supplier.co.uk website is owned and operated by Creative Engraving Ltd. We are strongly committed to maintaining the trust and confidence of visitors to our website and customers of our online shop. This document outlines how we treat data collected from website visitors and online customers.

Visitors to our Website
When someone visits www.awards-trophies-supplier.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We have an interest in doing this to find out things such as the number of visitors to the various parts of the site, and we use this information to improve the service we provide to users. This information is anonymous – it is only processed in a way which does not identify any individual user. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. Google has its own statement on its commitment to data protection and pricacy compliance at: https://privacy.google.com/businesses/compliance/. Google Analytics uses cookies to collect visitor data, and has a explanation of how it does this here: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage. You can find more information on how cookies are used on this website in the Cookies Policy below.

Contact Form, Quote Requests & Email Inquiries
Website users who contact us by filling in and submitting our Contact Us form or our Request Quote form should be assured that the data submitted is collated as an email and sent to info@awards-trophies-supplier.co.uk. It is not stored on our website or passed to / processed by any third party other than the necessary stages of an email message through our website host (Bluepark) and email provider (Rackspace). Use of the form implies a contract that we may use data received for the purpose of responding to your inquiry or request. Similarly, the data associated with any email message sent to us via a link to info@crystal-awards-supplier.co.uk on our website will only ever be used to respond to your inquiry or request. We do not sell, share, rent, trade or otherwise distribute email addresses or contact data with any other organisation or business.

Online Customers
We collect data from customers of our ecommerce shop for the purpose of processing and fulfilling orders, and to provide users with an account from which to monitor their orders. This data is collected and processed within a contract between us, as sellers, and the customer, as buyers. Data collected includes things like name, contact details (to inform customers of progress on their order and provide a receipt for payment), delivery address and billing address. This data is transmitted to our payment provider - Sagepay - for the purpose of payment processing. Please be assured, we never have access to a customer’s banking or payment details – this is handled entirely by our payment providers using their secure servers and systems. We retain order data for seven years, to comply with accounting and taxation requirements. The data is stored on a secure server hosted by our hosting company, Bluepark. Customers have a 'right to be forgotten' and can request that we delete their data (via email to info@awards-trophies-supplier.co.uk) though any such request will need to be balanced with our legal requirement to retain order data for taxation purposes. Address and delivery data is shared with our delivery companies (Royal Mail, DPD, TNT and FedEx) for the purpose of delivering your order. Customer name and email address data is shared with a third party reviews service, Trustpilot, as we have an interest in obtaining feedback and reviews from customers about our service. Trustpilot has its own data privacy policy but it is important to note that Trustpilot only uses customer names and email addresses for verification purposes, they are not published with reviews. In the event of an unpaid/disputed account by a customer, personal information will be forwarded to our appointed third party debt recovery/legal representatives to proceed on the grounds of legitimate interests to recover the account.

Mailing List
We maintain an email marketing list which is typically used once or twice per month. We have an interest in communicating special offers and promotions to customers and website users who have expressed an interest in receiving them. Opted-in recipients can unsubscribe at any time using the link at the foot of each message, or by emailing or by emailing info@awards-trophies-supplier.co.uk with the subject line 'Unsubscribe:' followed by your email address.

Cookie Policy
A cookie is a small piece of data that may be stored in the browser of your computer or mobile device. It allows a website “remember” your actions or preferences over a length of time. Further information on cookies can be found at http://ec.europa.eu/ipg/basics/legal/cookies/index_en.htm. We use Google Analytics to collect information on website visitors, and this sets two cookies (_ga and _gid). We use conversion tracking from Google Analytics to track conversions from different sources, and this sets a cookie with the key '_gat'. Our website software (Bluepark) sets two cookies, 'PHPSESSID' and 'BPSESSID'. The "PHPSESSID" cookie is required so that the site can recognise the same user clicking from page to page. Without it, every page would be treated as the first visit to the site, and anything added to the shopping basket would be instantly forgotten. Online shopping would, therefore, be impossible. The "BPSESSID" cookie is intended for the convenience of users, Bluepark creates this with a copy of the initial session ID so that they can be classed as "returning" and the contents of their shopping basket will still be available. If the user signs in with an email address and password, these login details are are also saved so that they can remain logged in when returning (the password is encrypted). If the user signs out, their login details are removed from the cookie. In addition to these 'local' cookies, third-party cookies may be set if a user chooses to click on a social media share button. If such an action is taken, the only data the social media's servers receive from our website is referral information from the page, such a product title and image. No personal data is transmitted. Because of how cookies work we cannot access these third party cookies, nor can the third parties access the data in cookies used on our site. Use of our website implies consent for cookies to be set. If you would prefer to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features our website offers, you may not be able to shop online, and some of our pages might not display properly.

Access to Your Personal Information
You are entitled to access any personal information that we hold about you. Email any such request to info@awards-trophies-supplier.co.uk.

Changes to this Privacy Notice
We keep our privacy notice under regular review. This privacy notice was last updated on 5th July 2018.

Data Breaches
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been compromised.

Data Controller
The data controller of this website is: Creative Engraving Ltd., a company registered in the UK with company number: SC104218

Our registered office is:
12 Viewfield Gardens,
Nerston,
East Kilbride
Glasgow G74 4XW

If you have any questions/comments about privacy, you should contact us.